Developing clear policies and processes
Policies, procedures and volunteer journeys.
Independent insight and practical support to help you understand what is working well and where changes may be needed.

I work with organisations to understand what is working well and where changes may be needed. This could include reviewing policies and processes, improving recruitment and onboarding, looking at the volunteer experience or helping to address a particular challenge.
Policies, procedures and volunteer journeys.
Independent reviews, evidence and practical recommendations.
Requirements, system selection and implementation.
Independent support with complex issues, conflict and change.
“As an organisation we found ourselves with a significant increase in the number of volunteers we were working with, but our policies and procedures hadn’t kept up. Victoria provided an objective view on what was working well and what could be improved.”




